What we treat
Neck and shoulder pain treatment in Kelowna
Neck and shoulder pain is the most common thing we treat, and it is usually a load problem before it is a tissue problem. The same position, held too long, too often.
- GlenmoreMon-Sat
- KirschnerMon-Sat
What is usually going on
Desk work, phones, driving and carrying all load the neck and shoulder girdle in a narrow range. Over time the tissue that holds that position gets tight and irritable, movement drops, and the area becomes sensitive to things it used to tolerate.
Treatment works the affected tissue directly, restores the movement that has been lost, and then addresses whatever is causing it: workstation height, sleep position, training load. Without that last part the pain tends to come back on the same schedule.
What it often looks like
- Aching between the shoulder blades or along the upper trapezius
- Reduced range turning your head
- Pain that worsens through a workday and eases overnight
- Tingling into the arm or hand
- Headaches that start in the neck
This is general information, not a diagnosis. Your first appointment starts with an assessment.
How we treat it
3 of our disciplines are used for this, often together. If you are not sure which to book, call and describe what is going on.
When to see a doctor instead
See a doctor for neck pain following a significant impact, or with fever, unexplained weight loss, or progressive weakness or numbness in an arm.
Before you book
Do I need a doctor referral to book?
No. In British Columbia you can book massage therapy, physiotherapy, osteopathy, kinesiology and acupuncture directly, with no referral. Some extended health plans ask for a referral before they reimburse, so check your own plan if you intend to claim.
Do you direct bill insurance?
Yes. Back in Health direct bills most major insurers, including Canada Life, Sun Life, Manulife, Johnson, Pacific Blue Cross, GreenShield, Empire Life and RWAM. You pay only the portion your plan does not cover. Coverage still depends on your individual policy.
Do you accept ICBC claims?
Yes. We accept ICBC patients for massage therapy, physiotherapy and kinesiology. Bring your claim number to your first appointment. We do not currently accept WCB or WorkSafeBC claims.
Do you accept WCB or WorkSafeBC?
No. Back in Health does not currently accept WCB or WorkSafeBC claims at either Kelowna clinic. ICBC claims are accepted.
How much does a massage cost in Kelowna at Back in Health?
Registered massage therapy is $90 for 30 minutes, $110 for 45, $135 for 60, $155 for 75 and $190 for 90 minutes. All massage rates include tax. We recommend 75 minutes for a first visit so there is time to assess properly.
What is the difference between massage therapy, physiotherapy and osteopathy?
Massage therapy treats soft tissue directly to reduce pain and tension. Physiotherapy assesses how a joint moves and loads, then combines manual treatment with a progressive exercise plan. Manual osteopathy is gentler and whole-body, easing restriction across joints, fascia and connective tissue.
Which clinic should I book at?
Both Kelowna clinics offer registered massage therapy and kinesiology. Glenmore, at #201-1014 Glenmore Dr, also offers acupuncture and is open until 8pm on Mondays. Kirschner, at #120-1815 Kirschner Rd, is where physiotherapy and osteopathy are based and has the movement studio.
Is parking free?
Yes, at both Kelowna clinics. Glenmore has a free on-site lot. Kirschner has a free front lot with street parking as an overflow option.
What is your cancellation policy?
There is no charge if you cancel or move an appointment at least 24 hours ahead, or by the end of business the day before. Changes with less notice, including a voicemail left after closing the night before, may be charged a cancellation fee unless it is an emergency.
What if I am late for an appointment?
Your session ends at its scheduled time, so a late start means a shorter treatment at the full rate. If you are more than 10 minutes late you may be asked to rebook, unless your practitioner is able to accommodate the change that day.
What should I expect at my first visit?
Arrive a few minutes early to complete a short health history. Your practitioner will ask about your symptoms and goals, assess the area, and then treat. You leave with a plan: what was found, what to do at home and whether a follow-up is worth booking.
What should I wear?
For massage you undress to your comfort level in private and stay covered by a sheet, with only the area being treated uncovered. For physiotherapy, osteopathy and kinesiology, wear or bring loose clothing you can move in.
Are your massage therapists registered?
Yes. Every massage therapist at Back in Health is a Registered Massage Therapist (RMT), which is a regulated health profession in British Columbia. That registration is what makes your treatment eligible for extended health coverage.
Do you sell gift cards?
Yes. Gift card codes are sold through our online booking system, Jane, and can be sent to a friend or loved one for products or services at either Kelowna clinic. You sign in with a Jane account to buy one.
Is the clinic wheelchair accessible?
Kirschner has easy first-floor access, on the ground floor of Kirschner Plaza. Glenmore is not wheelchair accessible, so for full access book at Kirschner.
Are all of your therapists accepting new patients?
Most are. Each practitioner's page says so. If the person you want is full, call the clinic and the front desk will suggest someone with a similar approach.
Can you help me choose a practitioner?
Yes. Call the clinic you would like to visit, or email admin@backinhealth.ca with a short description of what is going on, and the front desk will suggest a discipline and a practitioner who fits.
We bill your insurer directly.
Less paperwork at the desk, with clear answers before treatment starts.
Full billing details- Most major insurers
- You pay only the portion your plan does not cover, at the desk. Coverage still depends on your individual policy.
- ICBC accepted
- Massage, physiotherapy and kinesiology. Bring your claim number. WCB and WorkSafeBC are not accepted.
- No referral needed
- In BC you can book any of it directly. Some plans still ask for one before they reimburse, so check yours.
- Canada Life
- Sun Life
- Manulife
- Johnson
- Pacific Blue Cross
- GreenShield
- Empire Life
- RWAM