What we treat
ICBC treatment in Kelowna after a car accident
After a collision in BC you are entitled to treatment without a doctor referral, and ICBC pays the clinic directly for an initial block of visits. You do not need to pay up front and claim it back.
- GlenmoreMon-Sat
- KirschnerMon-Sat
What is usually going on
Report the accident to ICBC and you will be given a claim number. Bring it to your first appointment and we bill ICBC directly for massage therapy, physiotherapy and kinesiology. Treatment is most effective started early, and your pre-approved visits are time-limited from the date of the accident, so it is worth booking sooner rather than waiting to see if it settles.
Whiplash-type injuries usually involve the neck and upper back, often with headaches, and frequently take longer to show up than people expect, stiffness two or three days later is normal. Treatment combines hands-on work with a graded return to movement, because prolonged rest tends to slow recovery rather than speed it.
What it often looks like
- Neck stiffness or pain appearing hours to days after the collision
- Headaches starting at the base of the skull
- Upper back and shoulder tightness
- Reduced range turning your head
- Difficulty sleeping or concentrating
This is general information, not a diagnosis. Your first appointment starts with an assessment.
How we treat it
3 of our disciplines are used for this, often together. If you are not sure which to book, call and describe what is going on.
When to see a doctor instead
Get medical assessment after any collision involving loss of consciousness, severe or worsening headache, vision changes, numbness or weakness. We do not currently accept WCB or WorkSafeBC claims.
Before you book
Do I need a doctor referral to book?
No. In British Columbia you can book massage therapy, physiotherapy, osteopathy, kinesiology and acupuncture directly, with no referral. Some extended health plans ask for a referral before they reimburse, so check your own plan if you intend to claim.
Do you direct bill insurance?
Yes. Back in Health direct bills most major insurers, including Canada Life, Sun Life, Manulife, Johnson, Pacific Blue Cross, GreenShield, Empire Life and RWAM. You pay only the portion your plan does not cover. Coverage still depends on your individual policy.
Do you accept ICBC claims?
Yes. We accept ICBC patients for massage therapy, physiotherapy and kinesiology. Bring your claim number to your first appointment. We do not currently accept WCB or WorkSafeBC claims.
Do you accept WCB or WorkSafeBC?
No. Back in Health does not currently accept WCB or WorkSafeBC claims at either Kelowna clinic. ICBC claims are accepted.
How much does a massage cost in Kelowna at Back in Health?
Registered massage therapy is $90 for 30 minutes, $110 for 45, $135 for 60, $155 for 75 and $190 for 90 minutes. All massage rates include tax. We recommend 75 minutes for a first visit so there is time to assess properly.
What is the difference between massage therapy, physiotherapy and osteopathy?
Massage therapy treats soft tissue directly to reduce pain and tension. Physiotherapy assesses how a joint moves and loads, then combines manual treatment with a progressive exercise plan. Manual osteopathy is gentler and whole-body, easing restriction across joints, fascia and connective tissue.
Which clinic should I book at?
Both Kelowna clinics offer registered massage therapy and kinesiology. Glenmore, at #201-1014 Glenmore Dr, also offers acupuncture and is open until 8pm on Mondays. Kirschner, at #120-1815 Kirschner Rd, is where physiotherapy and osteopathy are based and has the movement studio.
Is parking free?
Yes, at both Kelowna clinics. Glenmore has a free on-site lot. Kirschner has a free front lot with street parking as an overflow option.
What is your cancellation policy?
There is no charge if you cancel or move an appointment at least 24 hours ahead, or by the end of business the day before. Changes with less notice, including a voicemail left after closing the night before, may be charged a cancellation fee unless it is an emergency.
What if I am late for an appointment?
Your session ends at its scheduled time, so a late start means a shorter treatment at the full rate. If you are more than 10 minutes late you may be asked to rebook, unless your practitioner is able to accommodate the change that day.
What should I expect at my first visit?
Arrive a few minutes early to complete a short health history. Your practitioner will ask about your symptoms and goals, assess the area, and then treat. You leave with a plan: what was found, what to do at home and whether a follow-up is worth booking.
What should I wear?
For massage you undress to your comfort level in private and stay covered by a sheet, with only the area being treated uncovered. For physiotherapy, osteopathy and kinesiology, wear or bring loose clothing you can move in.
Are your massage therapists registered?
Yes. Every massage therapist at Back in Health is a Registered Massage Therapist (RMT), which is a regulated health profession in British Columbia. That registration is what makes your treatment eligible for extended health coverage.
Do you sell gift cards?
Yes. Gift card codes are sold through our online booking system, Jane, and can be sent to a friend or loved one for products or services at either Kelowna clinic. You sign in with a Jane account to buy one.
Is the clinic wheelchair accessible?
Kirschner has easy first-floor access, on the ground floor of Kirschner Plaza. Glenmore is not wheelchair accessible, so for full access book at Kirschner.
Are all of your therapists accepting new patients?
Most are. Each practitioner's page says so. If the person you want is full, call the clinic and the front desk will suggest someone with a similar approach.
Can you help me choose a practitioner?
Yes. Call the clinic you would like to visit, or email admin@backinhealth.ca with a short description of what is going on, and the front desk will suggest a discipline and a practitioner who fits.
We bill your insurer directly.
Less paperwork at the desk, with clear answers before treatment starts.
Full billing details- Most major insurers
- You pay only the portion your plan does not cover, at the desk. Coverage still depends on your individual policy.
- ICBC accepted
- Massage, physiotherapy and kinesiology. Bring your claim number. WCB and WorkSafeBC are not accepted.
- No referral needed
- In BC you can book any of it directly. Some plans still ask for one before they reimburse, so check yours.
- Canada Life
- Sun Life
- Manulife
- Johnson
- Pacific Blue Cross
- GreenShield
- Empire Life
- RWAM