Insurance and billing
A little clarity before you arrive.
We offer direct billing to major insurers. Your coverage depends on your policy, treatment and practitioner, so check your benefits before you book.
Direct billing.
These are among the insurers we direct bill. You pay the portion your plan does not cover.
- Canada Life
- Sun Life
- Manulife
- Johnson
- Pacific Blue Cross
- GreenShield
- Empire Life
- RWAM
Have your insurance details ready. If your insurer is not listed, ask the clinic about your options.
Ask your insurer.
- Does my plan cover the treatment and the practitioner I want to see?
- Do I need a referral before my insurer will reimburse me?
- What is my remaining allowance, and is there a limit per visit?
- Can this appointment be direct billed, and what portion will I pay?
Booking with an ICBC claim.
The clinic accepts ICBC appointments for massage therapy, physiotherapy and kinesiology. Bring your claim number and confirm eligibility and practitioner availability with the clinic.
Kristina Addison is not accepting new patients or ICBC claims. The clinic does not currently accept WCB or WorkSafeBC claims.
Read about ICBC appointmentsPayment and appointment questions.
Do you direct bill insurance?
Yes. Back in Health direct bills most major insurers, including Canada Life, Sun Life, Manulife, Johnson, Pacific Blue Cross, GreenShield, Empire Life and RWAM. You pay only the portion your plan does not cover. Coverage still depends on your individual policy.
Do you accept ICBC claims?
Yes. We accept ICBC patients for massage therapy, physiotherapy and kinesiology. Bring your claim number to your first appointment. We do not currently accept WCB or WorkSafeBC claims.
Do you accept WCB or WorkSafeBC?
No. Back in Health does not currently accept WCB or WorkSafeBC claims at either Kelowna clinic. ICBC claims are accepted.
How much does a massage cost in Kelowna at Back in Health?
Registered massage therapy is $90 for 30 minutes, $110 for 45, $135 for 60, $155 for 75 and $190 for 90 minutes. All massage rates include tax. We recommend 75 minutes for a first visit so there is time to assess properly.
What is your cancellation policy?
There is no charge if you cancel or move an appointment at least 24 hours ahead, or by the end of business the day before. Changes with less notice, including a voicemail left after closing the night before, may be charged a cancellation fee unless it is an emergency.
What if I am late for an appointment?
Your session ends at its scheduled time, so a late start means a shorter treatment at the full rate. If you are more than 10 minutes late you may be asked to rebook, unless your practitioner is able to accommodate the change that day.
Do you sell gift cards?
Yes. Gift card codes are sold through our online booking system, Jane, and can be sent to a friend or loved one for products or services at either Kelowna clinic. You sign in with a Jane account to buy one.