Services & rates
Six disciplines. Clear pricing.
Every rate on this page is current and includes the assessment time. If you are not sure which discipline fits, start with the table below.
Start with what is going on.
These are starting points, not rules. Every first appointment includes an assessment, and if another discipline suits you better your practitioner will say so.
| If this sounds like you | Start with | Why |
|---|---|---|
| Muscle tightness, knots, a stiff neck or a sore back | Massage therapy | Direct soft-tissue work on the area that hurts. |
| A specific injury, or recovery after surgery | Physiotherapy | Assessment of how the joint loads, plus a progressive plan. |
| Long-standing pain that keeps coming back | Osteopathy | Gentle, whole-body work on the pattern behind the symptom. |
| You are strong enough to move but afraid to | Kinesiology | Rebuilds capacity and confidence through graded movement. |
| Pain, sleep or tension that has not shifted with hands-on care | Acupuncture | A different mechanism when manual therapy has plateaued. |
| Heel, Achilles or elbow tendon pain that has stopped improving | Shockwave therapy | Focused pulses restart repair where rest and exercise have stalled. |
Massage therapy
Registered massage therapy combines assessment with focused soft-tissue work. Your treatment is adapted to your goals, comfort and what your body is doing that day.
Available at Glenmore and Kirschner.
About massage therapyMassage therapy
$90
30 minutes
Massage therapy
$110
45 minutes
Massage therapy
$135
60 minutes
Best for a first visit
Massage therapy
$155
75 minutes
Massage therapy
$190
90 minutes
Physiotherapy
Physiotherapy uses manual treatment, movement and exercise to improve mobility, reduce pain and support recovery after injury or surgery.
Available at Kirschner.
About physiotherapyPhysiotherapy
$125
Initial assessment and treatment, 45 minutes
Physiotherapy
$95
Follow-up, 30 minutes
Physiotherapy
$125
Extended follow-up, 45 minutes
Physiotherapy
$125 / $95
Virtual appointment by video, 45 or 30 minutes
Osteopathy
Manual osteopathy takes a whole-body approach, using hands-on techniques to improve mobility and support the ability of the body to adapt and recover.
Available at Kirschner.
About osteopathyOsteopathy
$150
Initial or follow-up, 60 minutes
Osteopathy
$125
Initial or follow-up, 50 minutes
Kinesiology
Kinesiology applies anatomy, physiology and biomechanics to help you move with more confidence. ICBC kinesiology and neuro-fitness assessment are available.
Available at Glenmore and Kirschner.
About kinesiologyKinesiology
$90
Initial private visit, 45 minutes
Kinesiology
$90
Follow-up, 45 minutes
Kinesiology
$0 user fee
ICBC initial assessment, 45 minutes
Kinesiology
$0 user fee
ICBC follow-up, 40 minutes
Acupuncture
Acupuncture places fine, sterile needles at specific points to support healing, regulate pain and restore balance in the body.
Available at Glenmore.
About acupunctureAcupuncture
$135
First visit, 60 minutes
Acupuncture
$120
Follow-up, 50 minutes
Acupuncture
$190
Extended session with cupping and massage, 90 minutes
Acupuncture
$275
Procell microchanneling with acupuncture, 60 minutes
Shockwave therapy
Shockwave therapy delivers short bursts of acoustic energy to a painful tendon or connective-tissue area to stimulate the body's own repair response.
Available at Kirschner.
About shockwave therapyShockwave therapy
$100
Initial visit with assessment, up to 45 minutes
Shockwave therapy
$90
Follow-up, 30 minutes
The useful details.
Direct billing
We direct bill these insurers, so you pay only your portion at the desk:
- Canada Life
- Sun Life
- Manulife
- Johnson
- Pacific Blue Cross
- GreenShield
- Empire Life
- RWAM
ICBC
Accepted for massage therapy, physiotherapy and kinesiology. Bring your claim number to the first appointment and we will bill ICBC directly.
WCB and WorkSafeBC
Not accepted at either clinic at this time. If your claim is going through WorkSafeBC, call us before booking and we will point you somewhere that can help.
Cancellations
No charge when an appointment is cancelled or moved at least 24 hours ahead, or by the end of business the day before. Shorter notice, including a voicemail left after closing the night before, may carry a cancellation fee unless it is an emergency.
Late arrivals
Your session ends at its scheduled time, so a late start means a shorter treatment. More than 10 minutes late and you may be asked to rebook, unless your practitioner can accommodate the change that day.
Billing questions
Do you direct bill insurance?
Yes. Back in Health direct bills most major insurers, including Canada Life, Sun Life, Manulife, Johnson, Pacific Blue Cross, GreenShield, Empire Life and RWAM. You pay only the portion your plan does not cover. Coverage still depends on your individual policy.
Do you accept ICBC claims?
Yes. We accept ICBC patients for massage therapy, physiotherapy and kinesiology. Bring your claim number to your first appointment. We do not currently accept WCB or WorkSafeBC claims.
Do you accept WCB or WorkSafeBC?
No. Back in Health does not currently accept WCB or WorkSafeBC claims at either Kelowna clinic. ICBC claims are accepted.
How much does a massage cost in Kelowna at Back in Health?
Registered massage therapy is $90 for 30 minutes, $110 for 45, $135 for 60, $155 for 75 and $190 for 90 minutes. All massage rates include tax. We recommend 75 minutes for a first visit so there is time to assess properly.
What is your cancellation policy?
There is no charge if you cancel or move an appointment at least 24 hours ahead, or by the end of business the day before. Changes with less notice, including a voicemail left after closing the night before, may be charged a cancellation fee unless it is an emergency.
What if I am late for an appointment?
Your session ends at its scheduled time, so a late start means a shorter treatment at the full rate. If you are more than 10 minutes late you may be asked to rebook, unless your practitioner is able to accommodate the change that day.
Do you sell gift cards?
Yes. Gift card codes are sold through our online booking system, Jane, and can be sent to a friend or loved one for products or services at either Kelowna clinic. You sign in with a Jane account to buy one.